Posted on July 1, 2018
TechWireAsia has interviewed me ahead of the ConnecTechAsia conference where I am speaking.
They were interested in the work we have done connecting citizens much more closely with their cities.
For most of the last ten years that smart cities have been growing, they’ve been infrastructure led. Driven by cities’ desire to get greater efficiencies and to reduce cost. Sure, improving customer service is usually there somewhere, and there have been some big customer experience improvements with payment cards and smart meters.
But customers or citizens haven’t often driven or been at the heart of these numerous transport, energy, water, waster or other smart city systems changes.
This has been changing, and “citizen-centric” change will become an inevitable part of future city development. We’ve also looked here at some of the other smart city developments around the world that achieve this too.