A slight increase in quality for a $6.9 billion spend

At Thursday’s final meeting of the year, the Mayor and councilors will approve the draft 10 year budget and also Auckland Transport’s goal of seeking to “transform and elevate customer focus and experience”. The target here, however, is to move customer satisfaction with roads from the current 71% to 70% in every year of the next 10! The footpath “elevated customer experience” is more challenging. It aims to take current satisfaction to 63% to, wait for it, 65% for each of the next 10 years. And this is in the context of the $6.9 billion “basic” transport programme (yeah, that’s billion). While approving this nonsense, the Mayor will lead approval of an average 5.6% residential rates increase and no transition for the 130,000 ratepayers facing more than a 10% rates rise. That’s even less transformational I reckon.

Link: http://infocouncil.aucklandcouncil.govt.nz/Open/2014/12/GB_20141218_AGN_4577_AT_SUP.PDF

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